What paper stock do you print on?
Our 48 hour products are printed on premium uncoated 100 lb cover.
Our traditional offset printing of Business Cards, Postcards, Rackcards,Bookmarks, Tent Cards and Collector Cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.

What kind of printers do you use?
Our 48 hour print products are printed on Oce high volume digital color laser production equipment.
Our offset printing is done with a Heidelberg sheet-fed press with an aqueous coater.
Our wide format prints are done with Roland SC 540 eco-solvent printer/contour cutters and laminated or encapsulated with GBC and Remington equipment.

What kind of inks do you use?
Our 48 hour products are printed with heavy-coverage micro-fine toner.
All of our offset printed products are printed with a six color press. Our wide format printing is done with eco-solvent 6 color ink system.

Can I request spot color?
No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.

Can I write or print on UV coating?
No.

What kinds of varnish (coating) do you use?
Depending on what product you are ordering, it will either have aqueous coating or UV coating. We offer protective varnishes on our wide format canvas prints, and offer a variety of laminations for wide format color.

Can I place an order for a custom size card if I order online?
Currently we are unable to accept custom size orders through the online ordering system. However, you may call us or leave a quote request for odd sizes.

When preparing digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).

What is the required bleed?
Our bleed is 0.1" or 0.125" added to each overall dimension. Files not built correctly may delay the order, or may add costs.

What if my cards don't bleed?
Build the file to the actual product size. Be sure to keep all text and images within the safe sone of .25" from all edges.

How do I prepare files for trim?
Simply add 0.1" or 0.125" to each overall dimension of your digital layout. Example: a 5" x 7" would have a bleed size of 5.1" x 7.1".

Do you offer graphic design services?
Yes. You may contact our graphic design manager by sending an email to design@docucentre.net, or you may request this service through our website at our quote request link.

Can I cancel or change my order?
48 hour product orders may not be cancelled. Traditional print orders and all other orders may be cancelled if the order has not entered production status. Cancellation MUST be done by contacting the facility at 985-809-5769. Graphic Design orders that have commenced cannot be cancelled. We are committed to turning products around as quickly as possible, so please be certain when placing orders with DocuCentre.

What if I am not satisfied with my order?
DocuCentre is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

What is your return policy?
Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit.
Customer must notify DocuCentre within 3 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received.

Do you deliver?
We offer free ground shipping on a variety of products. All of our products available on the website are eligible for free local delivery. Local delivery includes delivery al all locations with St. Tammany Parish, as well as certain areas of Tangiapahoa Parish. We may also deliver to a wider range depending on the size of the job or time frame. Please call us with any questions regarding possible delivery areas outside those mentioned above.